FAQs

What currency are the prices do I see in the site?
All prices are in AUD

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 24 hours for your order to be shipped out, average shipping time is 72 hours. We run with Australia Post so on the weekends they are enjoying wine.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 365 days to send it back to us for a full refund. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have mispelled or autofilled in a incorrect address, please contact us as soon as possible at: info@ststradbroke.com or via call/text to 0493 576 159

How long does shipping take?
Shipping times vary. The average shipping time is 72 hours. 

I have a question that wasn't answered, can you please help?
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem, thanks.